Shop Payments and Dispatch
On this page you can find out how we at the Decals Express Shop take payments and dispatch your orders for delivery.
All prices are shown on the shop are in GB Pounds and without VAT, which is added during the checkout process. Payment is due immediately when ordering, any deferred payments on this online shop have to be pre-arranged. You will be contacted if there’s a problem with your order or we have low stock, a refund may be offered in these cases.
Payment for each order becomes due immediately after you proceed to the checkout and place your order. First, the checkout provides an order breakdown and a final chance to enter any coupons or alter your shipping details. Secondly, the term and conditions indicator will need selecting before you can proceed to payment.
On pressing the PAY NOW button you are sent to our payment service provider Opayo, previously Sage Pay. You’ll see an order summary and its total cost along with a selection of payment methods. Simply select a method and follow its instructions. Once you have finished entering your payment information and its been verified, you’ll be sent back to our shop and your order receipt page.
Opayo are now the industry leading payment gateway in the UK and we use it on this shop. It’s services gives our users a payment portal with built in fraud screening and SSL encryption for all payment details. This is a completely safe and secure service which accepts multiple methods of making a payment and provides financial verification services.
By using a payment gateway we can assure account holders their financial details aren’t stored on the shop and thus can not be accessed from within it. This includes any transaction information used when making a payment using the gateway. This service also makes it easier for us to be compliant with the latest data protection and privacy regulations.
Once an order has been received on the shop system you will get an automatic email confirmation. Our sales team will then process the order and check payment before it’s sent for dispatch. Also, a final order completed email with a receipt/invoice may be sent by our accounts department via email.
Note: Opayo by Elavon are the new owners of SagePay. Elavon are a subsidiary of US Bank, who are one of the largest banks in the US.
Dispatch & Postal
We use a national carrier and ship most goods between 3-5 working days. This is because your items are made to order and require a short curing time before dispatch. You can place an order whenever you want, but we only process them during office hours. The shipping address used for delivery is selected by you during the checkout process and must be within the UK mainland, since this is the extent of our online shopping service.
All orders must be checked on receipt of delivery and any damage to the packaging, noted in writing with the delivery driver and signed for as damaged. Individual goods should also be checked for damage or missing items. Report any issues directly to us within 7 days of delivery to be eligible for refund or replacement