Delivery

We use a national carrier and ship our goods using their Next Working Day service. This means most orders, ship the day after they've been received. The shipping address used for delivery is selected by you and the delivery costs added to the order during the checkout process.

All orders must be checked on receipt of delivery and any shortages or damage to packaging, noted in writing with the delivery driver and signed for as damaged. Individual goods should also be checked for damage or missing items and if any found reported directly to us within 24 Hours of delivery, to be eligible for refund or replacement.

All shop orders must be checked on receipt of delivery and any Missing Goods reported to us within 24 Hours. In fact you should check the delivery for damage and inform the courier and report it to us as well.

If anything is found to be missing report it directly to us at Tennants UK within 24 hours of delivery to be eligible for refund or replacement. You can email Tennants UK at tmsales@tennantsuk.com or phone our customer services on 0115 9738088, our office hours can be found on the contact us page.

A signature is required on delivery of shop orders and the goods should undergo a quick visual check for package Damage before you sign. Report any damage you find to the driver and also note it when your sign for the delivery.

If any damage is found you also need report it to us within 24 Hours to be covered by our returns procedure. You can email us at tmsales@tennantsuk.com or phone on 0115 9738088 our Office Hours are listed on the contact us page.