Accounts

When you Log-In or when you use a My-Account link, you will be sent to your Account Dashboard area. Here you can set your account details like billing and shipping addresses, alter the email address used for the account and set a new password. The dashboard is split up into tabs, quick details on each area can be found below.

Note: Ignore downloads please - we don't offer any.

Your account dashboard

Dashboard: This tab leads to the account homepage. There are links on it to the shop, privacy policy, terms and conditions and our contacts page.

Orders: On this page you can find a list of your orders with the last order you placed at the top. On each individual order page is listed the date the order was received and its current condition (processing/completed). Products included on the order are listed with their price, with the orders overall shipping cost, VAT and total. The orders billing and shipping addresses at the time are also shown here.

Addresses: You can set or alter the default addresses used by the shop system on this page. These details are used to pre-populate the fields used for both the billing and shipping addresses. We recommend setting to the Billing Address to match the payment method you use to pay for orders to ensure payment is successful.

By default the system uses the billing address first. On checkout, you can select an Different Shipping Address by ticking the checkbox. You can alter both addresses during checkout for a single order if you wish.

Account details: Here you can alter the user name and set the email address the shop uses to communicate with you. This email address is used by the system to send notifications for orders and messages. You can also Alter your Password here, simply enter your existing one before twice entering a replacement password.

Logout: Clicking logout returns you to you account dashboard, where you need to confirm the logout request before it can happen. Once confirmed, you will automatically be taken back to the account log-in page.

To view your Order History, browse to your account dashboard and select the My Orders tab.

Click here to view your Orders

On the orders page you will find a list of your orders with the last order placed at the top of the list. On each individual order page is listed the date the order was received and its current condition (processing/completed).

Your orders are listed here

Products included on the order are listed with their price, with the orders overall shipping cost, VAT and total. The billing and shipping addresses selected at the time are also shown here. To reorder an order simply click the Order Again button, this features adds the goods of an order to your cart but with current pricing.

A completed order

Changing your password can be done from within your Account Dashboard. The dashboard allows you to alter your account settings, your password can be found within the Account Details tab.

Simply click to load the edit account page and then locate the password fields, you will need to enter your current password first to validate any changes. Then, you can enter and then confirm your new password. Click the Save changes button to update the settings. You will need to enter the new password when you next Log-In.

Change your password here

To Log Out either click the link at the top right of the page which will take you to your account dashboard to confirm the instruction.

Use this link to Log-out

Alternately you can return to your Account Dashboard and once there click log out. The page will then reload and ask you to then confirm your intention. After logging out you will be sent to the log-in page, product prices will hidden on the shop and you will be unable to buy any goods without logging in once again.

There are several locations with links leading to the customer Log In. These are the Top Bar located on the right hand side of the page, the main navigation using the Account Pages and on the footer within the Account Links.

You can use this link to Log-in

All these links lead to a system controlled 'my-account' page with fields for your user name and password. Once logged in or when using the account dashboard link you will automatically be be sent to your Dashboard area.

Your account dashboard

If you have lost or forgotten your password, simply click this link and follow the instructions to create a new one. This shop has a built in system to cover Forgotten Passwords. If you have lost your password, simply go to Log-In like normal but click the lost password link on that page.

Forgot Password - then click this link

You will then be taken to a reset password page where you will need to enter your email address. Please use the same email linked to your shop account. The shop system will then send an automated email with a link for you to set a new password for the account.

Enter your email to reset your password